This item is new in its original, factory sealed packaging. New Samsung AKG EO-IG955 3.5mm Earbud Headphones with Microphone - White This item is new in a sealed original factory package. The box may have minor damage, writing, or labels attached. Please check the compatibility of this product with your current hardware. It is the buyer's responsibility to verify compatibility prior to purchase. The buyer is responsible for payment of any duties, tariffs, or taxes due upon receipt of this item internationally. Brand Samsung MPN EO-IG955 Seller Product Number 97SAMEOIG955WHITE HAVING TROUBLE? Please make sure that your message includes as much detailed information as possible to assist our team in addressing your concerns. If possible, include photos or video to assist in understanding the problem. COMPATIBILITY We are not staffed to research/report compatibility concerns. Please understand that it is the buyer's responsibility to confirm compatibility prior ordering. This compatibility should be obtained by comparing the model and part number of the item from the listing to the one that the customer is attempting to replace. We only guarantee the compatibility if the part number is an exact match to the one that is being replaced. OFFER We do not typically take offers on our items. In the rare instance that we receive an offer, we will review it and will only respond to offers that will be accepted. If you don't hear back, your offer is not acceptable. Please do not submit an offer or multiple offers on the hope one may get accepted. ORDERS Our system will combine order automatically if they fall within a set of guidelines. If you place multiple order in a short time period (roughly two hour window) and they are going to identical shipping addresses and are purchased from the same user ID, you order will be combined together for shipping purposes. SHIPPING CARRIERS While the listing states use of USPS Ground Advantage® for the free shipping option, we may ship your order using UPS Mail Innovations, UPS SurePost or a similar product to send the order. USPS will be the service provider that makes the final delivery of your item. You have the option to select other carriers at an additional cost. SHIPPING We reserve the right to use the shipping carrier of our choice when free shipping is chosen by the buyer. Generally this will be UPS Mail Innovations or UPS SurePost, but could also be USPS or UPS. If the buyer chooses a shipping option that is a paid option, we will use a carrier that meets the transit time and cost constraints that meet or exceed the option selected. SHIPPING TIME We ship all items the first business day after payment is received. Orders placed after 8am ET (5am PT) on Friday or the day before a holiday will be shipped the next business day. No orders will be shipped on weekends. SHIPPING ADDRESS It is eBay's policy that sellers ship to the address on the order. RETURNS If we are unable to resolve an issue you are having, please open a return request using eBay's return request system. If a replacement is available, it will be offered through the return system. Understand that the item must be return in order to receive a refund. INTERNATIONAL ORDERS Any taxes, tariffs, or import fees are the responsibility of the buyer. We offer DHL Express shipping for our international orders upon request for an additional charge. Please contact us to make arrangements if you are interested in this service. We only pay for delivery of packages. Any orders that cannot be delivered for any reason, will not be returned to us as we do not pay for return service on any shipments. When your package arrives you should make sure to take a copy of your invoice to the pickup location to prove payment of any VAT fees. You can get this information from your purchase history in eBay. There may also be additional customs fees that are not collected by eBay that we may request to be paid after the delivery of the package. These fees are different from the VAT that eBay collects and are not known until the package is deliver to the customer. We can provide a PayPal link to collect payment of these customs fees once they are provided to us by the carrier.