IF THERE IS AN ISSUE DON'T OPEN A RETURN CASE. SEND ME A MESSAGE AND I WILL FIX ALL ISSUES WITHIN 24HRS. WE CAN HELP FASTER AND MORE DILIGENTLY THAN EBAY. THE FOLLOWING MESSAGE EXCLUDES NATIONAL HOLIDAYS AND IF OTHER WISED MENTIONED LEAVE OF ABSENCES ANY LEAVE OF ABSENCES WILL BE STATED BEFORE HAND. Description: GENUINE!! LTS LPR100 1.3MP 6-22MM NTSC MOTORIZED LENS 131FT BULLET CAMERA Anything Else Not Mentioned Or Pictured Is Not Included"Feedback"***PLEASE DON'T LEAVE NEGATIVE FEEDBACK WITH OUT CONTACTING US*****IF YOU HAVE ANY ISSUES WITH OUR PRODUCT, PLEASE CONTACT US AND WE WILL GLADLY FIND THE BEST SOLUTION POSSIBLE TO ACHIEVE YOUR COMPLETE SATISFACTION.***PLEASE DON'T OPEN CASE AS IT LIMITS OUR OPTIONS TO HELP AND RESOLVE THE ISSUE.***YOUR SATISFACTION IS IMPORTANT TO US AND WE WILL BE GLAD TO HELP ACHIEVE IT.CONDITIONS:* ITEM IS USED AND TESTED AND FOUND TO BE IN GOOD WORKING CONDITIONS. OPEN CASES / OPEN RETURNS TAKE OVER 3 WEEKS LONGER TO RESOLVE International buyers must contact us for shipping rate before placing a bid.RETURNS:No returns will be accepted for "as-is" items. If an item is "as-is", it will be stated as such in the auction description. For all other items we provide a NO-DOA guarantee unless specified differently above. Please check auction information for details. If you receive an item that has sustained shipping damage, please contact us before opening the box. If the box is opened before an insurance claim can be filed, you may not be eligible for repair, replacement or refund. Restocking fee of 20% will be applied to all returns of non-defective items.