These BA-516 92.2Wh + 92.2Wh Extended Life batteries are in Used condition. There might be some minor scratches on the cases or maybe a few dings, but we test each and every one of them with our in house G5 POC units. All of these units have less than 50 cycles on them and they should make for an excellent back up battery to your existing battery. We do accept refunds and or exchanges and have excellent customer service, and will make every attempt to make things right. Not only do you get a great deal on these units, but you get 1 Business Day order processing, and Free Priority Mail Shipping! All of our batteries are shipped with a full charge and are ready to be used upon arrival. Don't be fooled by other sellers who only "charge" their batteries, there is a huge difference between charged and POC Tested!Please review what our customers say about our products and service! Sorry No International Shipping even if you are using a US Global mailing address