Apple Samsung Android Accessories Factory Outlet Contact Product Info Policy Info About us Payment Shipping Return Warranty About us Since its launch in 2008, Spigen has earned recognition from producers in the industry, and is now one of the leading global providers for premier mobile accessories. With a solidified reputation and longstanding commitment to customers, Spigen continues to grow while setting new goals on maintaining its core values of smart, protective products. Behind the Scenes All Spigen products are manufactured with premium materials in a continuous venture to produce quality products that are slim, sleek, and simple. As a top priority, we have all units designed and developed in California. Why "Spigen" The word "Spigen" is a combination of two words: "spiegel", which means mirror, and "gen", which means genes. This is a direct representation of the company's efforts in focusing on and reflecting the customers' needs in hopes to become a life partner that exemplifies the consumers' lifestyles. Payment We only accept payments through PayPal. An order begins processing once payment has cleared. CANCEL / EXCHANGE If you would like to cancel or change your order, please contact us if you HAVE NOT received a shipping confirmation. If the order has not processed yet, the order will be cancelled, and you may place a new order. If the item has been processed for shipping, we cannot cancel the order. You can return the order, and a refund will be issued once the item has been returned. ** We do not offer exchanges. All exchange requests will be handled as returns. Once the item is received at our warehouse, we will issue a refund. You may place a new order at your earliest convenience. Shipping Spigen adheres to the terms and conditions of the United States Postal Service. Free Shipping Method: USPS First-Class Mail Weight: Less than 13 ounces Handling time is usually around 1-2 business days. (May be longer) Most orders are delivered within the stated shipping time at the time of purchase Tracking is available for domestic shipments Some items may have an extended handling time due to pre-orders, back orders, etc. Please check the shipping/delivery date on the listing before purchase. International Shipping Method: USPS First-Class Mail International (delivery time varies depending on country) Standard (NO TRACKING) - delivered in usually 2-4 weeks Expedited (FULL/PARTIAL TRACKING) - delivered in usually 1-2 weeks ** Certain countries may take longer depending on regulations and customs such as Israel, Argentina, Russia, Vietnam, Malaysia ** The recipient of the order will be responsible for any import duties or taxes charged by the recipient's country and any carrier-related fees. Combined Shipping In order to apply the combined shipping discount, please place the items into your eBay cart and go through the checkout process. The shipping discount will be applied automatically. Return Only items purchased directly from our Spigen eBay store will be eligible for return request. Please contact us to request a return and provide your purchasing information that had been sent at the time of purchase. Spigen_inc Free Returns within 30 days from the date of purchase. All returned products should be in the original packaging with no missing contents. Returned products that are not in original packaging or are missing contents are subject to minimum $5 restocking fee. The refund process may take up to 1 ~ 2 weeks after item has been received. Spigen Inc. is not liable for lost, stolen, or damaged shipments for returning packages. All Sale and Promotional items will not be eligible for Returns, Exchanges, and/or Warranties. Spigen Outlet Prices are non-negotiable. Strict 20% restocking fee. Returns Procedure: Please follow instructions given through eBay or follow instructions above. ** Bundle Returns/Refunds: To receive a refund, you must return all items within the bundle. Whatever discounted bundled items are not returned, will convert into a full price purchase and the order will be refunded accordingly. Warranty Spigen offers the following warranty valid for items that are considered defected. Spigen products purchased from distributors or resellers are not covered by the warranty. Only products sold specifically by the Official Spigen eBay online store are covered by these warranties. Proof of purchase is required to qualify for the warranty. 2-Year Limited Manufacturer Warranty for Spigen cases 100-Day Spigen General Defect Warranty (includes backpacks, chargers, cables, body shields, glass products, style ring/pop, other accessories) Limited Lifetime Warranty for all for all Spigen film screen protectors. (Glass excluded.) All warranty is only valid for items that are considered defected. Defects are defined as imperfections or flaws that are produced by a manufacturing error. The warranty does not cover the following: Any of Spigen Outlet Products (Excluded)Normal wear and tear from daily use of product Product was used for unintended purposes Misuse, mishandling, accident, or other abnormal use of product Damage caused by improper or unauthorized repair or maintenance Product is not genuine or not manufactured by Spigen Third party purchases are not covered under Spigen warranties * Excluding the express warranty provided, Spigen Inc., in no event shall be liable for any incidental, consequential, indirect, or punitive damages arising from the use of any Spigen product, including, but without limitation, device damage, data loss, or personal injury. ** All terms and conditions for any and all warranties are subject to change under the sole discretion of Spigen Inc. To submit a warranty: Please contact us to request a warranty, and provide us with the following information: Date of purchasePhotos of the issue (a birdrquote s eye photo, and a close up of the problem)A photo of the back of the box packaging Once the information has been received, we will verify your eligibility for our warranty program. DISCLAIMER: If any of the products are found to be counterfeit, it will be confiscated and turned over to Spigen's legal department for further actions. These counterfeit items will not be returned once in the possession of Spigen Inc.