Physical Checked and Cleaned by trained Professionals who determined the Grade on the device. ExcellentVery GoodGoodPhysicalLooks Like New at first GlanceSome Signs of Use such as light body ScratchesModerate Signs of Use such as small scratches or DentsBattery LifeMinimum 85%Minimum 80%Minimum 80%Warranty1Yr Award Winning AllState Warranty1Yr Award Winning AllState Warranty1Yr Award Winning AllState Warranty Packaging / Kitting. Once the device is Tested, Cleaned and Graded, the device is been Packaged and kitted properly. We ensure that product is securely packaged for shipping.Labeled. All our Refurbished products have been labeled by our Quality Control Department and placed in the warehouse.Excellent ConditionFunctional: 85%+ battery life. Tested in the Check System which includes functions like charging port - Bluetooth.Physical Body: At First Impression Device looks as New. No Dents, scuff etc.Accessories Included 1) Sync Cable. Store PolicyWarranty: 1 Year Allstate warranty Replacement/Exchange: Replacement will be offer depending on the stock availability.Handling Time: Same Day, All order placed by 12.00PM CDT (Dallas). All order placed passed 12:00PM CDT (Dallas will be shipped next day. This not includes Weekends and US Holidays.Shipping: FedEx 2 Days in all order above $100.00. USPS First Class (3-5 Days) in all order below $100.00 we do not offer international Shipping.Payments: Payments accepted like PayPal, Apple Pay, Samsung Pay, etc. STARTING A RETURN:1. Find the item in My eBay under Purchase History and select Return this item from the More actions drop-down menu.2. Select the reason for the return. Depending on the seller's return policy, we may put you in touch with the seller directly.3. If photos of the item would be helpful for documenting the condition of the item you bought and received, you can upload photos. Both eBay Customer Service and the seller can see them. You can upload as many as 10 photos (PNG, JPEG, BMP, or GIF; max size 5MB). You can add photos until the return process is closed. Uploaded photos can be removed only by contacting Customer Service.4. Depending on the return policy, we'll provide you with a return shipping label and packing slip.5. Pack the item carefully. Include the packing slip, apply the shipping label, and send the item back to the seller. You must return the item within 5 business days of requesting the return. It's a good practice to include tracking information when returning an item.How to Contact Us:Steps to get in contact to US on the eBay messaging system 1. Please go to your purchase history and find the order from our side.2. On the right side of the order it will say more actions.3. Once you click that it will say to contact the seller.4. Pick send seller a message. From there please write your message to us!5. Please note that you will get a reply within 24 hours (Monday- Thursday) so please be patient.For all issues or inquiries, you might have please message us on the messaging system before negative feedback is left as we are here to help! Thank you for your business