You must download the free Sony Headphones app in order to pair these with your device for the first time! Instructions link will send through EBAY messaging system if requested. If you have trouble connecting, please contact us so we can help you, BEFORE OPENING A RETURN! Sony WF-1000XM5 Noise Canceling Truly Wireless Bluetooth Earbuds (Silver) Great looking - Original Sony box and manual not included. It has been Tested, cleaned, wiped - You will receive:Sony WF-1000XM5 silver (both ears)Charging CaseUSB-C Charging Cables 3 Pairs of eartips included Return Policy:Our 100% Satisfaction Guarantee promises that our products have been tested and fully work. We accept 30 days return. In case of return,Items just need to be in their original condition and packaging as received and can be returned within 30 days of purchasing. We will apply a 20% restocking fee for returns if there were no issues with the item or if you changed your mind or didn't like them. If ever any questions please be fair and contact us first before leaving feedback, opening a case or requesting a return. we will do our absolute best to resolve. JUST GIVE US A CHANCE.If the item is defective, non working, or does not match description, please contact us for an easy return.